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TTMotoGear Store Policies

Thank you for shopping at TT Moto Gear!

If you are not entirely satisfied with your purchase, we're here to help.


Returns and Exchanges :
You have 30 calendar days from the shipment date of your order to return or exchange an item.
To be eligible for a return or exchange, your item must be unused and in the same condition in which it was received.  Your item must be in the original packaging, so please save all packaging when you receive the item until you are sure you are keeping it!!  Your item must have the receipt or proof of purchase in the package when we receive it.  

Returns:
All returns must be preauthorized by us and are subject to a 15% re-stocking fee.  These amounts will be deducted from the original amount billed and the remaining balance will be credited to the original credit card.

Incorrect Size:
No charge for exchange. We will exchange customer orders that do not fit, if the customer requests the same item in a different size. Customer pays all shipping charges.

Customer Order Error:
Incorrect customer orders can be exchanged for any other item without paying the restocking charge. However, the customer will pay the additional shipping and handling charge.

Exchange:
Incorrect Item: If you received an incorrect item no extra charges will be incurred. We will replace incorrect items and pay the additional shipping charge.


Refunds:
Once we receive your item, we will inspect it and notify you that we have received your returned item.  We will immediately notify you on the status of your refund after inspecting the item.  If your return is approved, we will initiate a refund to your credit card or original method of payment.  You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping:
All shipping costs are nonrefundable.  You will be responsible for paying for your own shipping costs for returning your item.  If you receive a refund, the cost of original shipping will be deducted from your refund. 

Return Shipping Instructions:
Use original packaging.  Enclose a copy of your packing list or E-mail invoice along with detailed return/exchange instructions (Include a copy of your invoice with all returns).  Return via prepaid UPS or US mail.  Insure shipment for full value of purchase. We are not responsible for packages lost during return shipping.
Ship to:
TT Moto Gear
Returns Department
306 Bankhead Hwy
Carrollton, Ga. 30117

Damaged merchandise from shipping company:
Contact UPS or Parcel Post immediately.

Contact Us:
If you have any questions on how to return your item to us, contact us.
TT Moto Gear
678-294-1786
sales@ttmotogear.com

Items Not Eligible:
Items purchased and worn above and beyond normal fitment for size
Items damaged by you (not in shipping)

ALL Sale items are final!